 | BED SHEETS | | | | TOWELS | | | | DUVET COVER | | |
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| Exchange policy |
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if the items are cheaper than the items returned we will refund you the difference. |
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if the items are more expensive than the ones you have returned, an additional payment will be needed. |
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| Returns Policy |
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| Although very good care is taken with each of our products, in the unlikely event of an item being faulty, we pleased to get it back and send you the correct item in our cost. A full refund or exchange will be provided, according to your preference. |
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| if you decide to return the sheet for any reason we will gladly refund you but the shipping fee. Refund Must be requested within 5 days after receiving the package. Shipping fee will not be refunded. All Items must be return in original condition without any changes. ( e.g. taking set out of zipper bags etc.) |
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| Please read the care label sewn to your product, for laundry instructions, as we cannot accept items for a refund or exchange if they have been damaged during the wash or already washed. |
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| Making Returns |
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| To arrange for the return of any faulty products, please contact your customer service representative on 718 499 1668 (calls charged at local rate), International customers please email us at custserv@egyptiancottononline.com. If you have requested a refund, upon receipt of your returned goods we will provide a full refund as soon as possible, but no later than 5 working days after receiving them into our warehouse. please write your name and address and order number in order to process your refund or exchange faster. |
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| Payment Methods |
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| You may pay by which method is more convenient for you. We accept online payments in a secure environment by all major credit cards. We currently accept Visa, AMX,Discover and MasterCard. |
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| Security |
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| Our customers can be assured that at The Egyptian Cotton online Store we provide the ultimate in security, to safeguard your Credit card details and other personal information, using the highest level of encryption possible (128 bit). No credit card details are stored on the website, or any of our servers, once payment has been processed. |
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| Return Shipping address |
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Home City Inc.
87 35th street
Brooklyn, NY 11232
Tel: 718 499 1668 |
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| Out of Stock items |
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| If you place an order, and one of the items are on backorder, you may choose to have the in-stock items delivered immediately. The remaining item will be sent as soon as it is back in stock, with no additional delivery charge. |
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Satisfaction